HELLENIC CONFEDERATION OF

TOURIST ACCOMMODATION ENTREPRENEURS

INFORMATION LEAFLET FOR ACCOMMODATION GUESTS

ON THE COMPLIANCE WITH THE HEALTH PROTOCOL

IN TAKING MEASURES AGAINST THE CORONAVIRUS COVID-19

 

Dear customers,

 

Welcome to Irini Rooms

 

We would like to inform you that our accommodation establishment is fully in line with the special health protocols, on which tourism enterprises rely to take measures against the coronavirus COVID-19, as laid down in the Joint Ministerial Decision no. 1881/29.5.2020 by the Ministries of Finance, Health and Tourism (Greek Government Gazette 2084 B '/ 29-5-2020).

 

All members of the accommodation staff have received the necessary training to comply with the health protocols.

 

The accommodation establishment has obtained the “Health First” certification seal from the Ministry of Tourism, indicating that the operation complies with all health protocols.

 

In our attempt to adapt to the new circumstances brought by the COVID-19 coronavirus pandemic, we ask for your understanding and compliance with the measures applied to prevent the COVID-19 coronavirus transmission.

We would like to inform you that the operation bears no liability against any person, relating directly or indirectly to the coronavirus COVID-19, since we comply with the special health protocols and bear the “Health First” certification seal (Article 60 (5) of Law 4688/24-5-2020).

On behalf of the Irini Rooms. Management, we wish you a pleasant and safe stay!

 

GENERAL RULES

• Where required, personal protective equipment is available: disposable masks (simple surgical or fabric/ cloth) and disposable gloves.

 

• The operation complies with the circular of the Ministry of Health “Protection of Public Health by the coronavirus SARS-COV-2 in the water supply and sewerage systems”.

 

• All employees of the accommodation establishment apply the basic measures to prevent the COVID-19 coronavirus transmission: hand washing, use of antiseptics, keeping physical distances, avoiding hand contact with the face and generally complying with the personal and respiratory health measures.

 

• Irini Rooms has been appointed as the coordinator of the accommodation to supervise the implementation of the plan for compliance with the rules of health protocols against the coronavirus COVID-19.

 

• All specified procedures under the guidelines set by the Hellenic National Public Health Organization (EODY) on the management of any suspected COVID-19 case are fully complied with.

 

• All members of the accommodation staff use personal protective measures, which are always available.

 

• Should a staff member display any symptoms relating to the disease, he/ she must stay home and return to work only if the laboratory test is negative. Moreover, anyone who has had contact with a case must stay home. In any of the above cases, the employee shall notify the manager to apply the suspected case management plan.

 

• For the purposes of public health protection actions, the accommodation management/ administration keeps a record of staff members and all persons who stayed in the accommodation, that is name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so it is possible to communicate with the close contacts of any COVID-19 case, which may be identified afterwards.

Attention is also paid on the General Data Protection Regulation (GDPR) and all customers are informed that a record is kept for public health protection reasons.

 

• The operation has special equipment (medical kit) for the occurrence of a suspected case, such as gloves and disposable masks, antiseptics, cleaning wipes, aprons, long-sleeved robes and laser thermometer.

 

• Measures are taken during check-in/ check-out to avoid overcrowding and distances are kept.

 

• All key cards and keys are placed in a special container for disinfection before given to guests.

 

• The accommodation operates with extended check-in and check-out hours between stays (check-in from 3.00 pm and check-out until 11.00 am).

This change in the time intervals between every check-in and check-out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected and adequately ventilated in a natural manner.

 

• It is forbidden for visitors to enter the rooms.

 

• Special cleaning instructions apply in the event of a COVID-19 case according to the respective EODY guidelines.

 

• During work, the staff comply with the basic measures to avoid the transmission of the coronavirus COVID-19; they do not smoke, they do not consume food or drinks and they are equipped with gloves, masks (simple surgical or fabric), robe and closed shoes.

 

• Room cleaning during the stay is not frequent (avoiding contact of the cleaning crew with a possible case and further transmission) and the linen/ towels are not changed every day, only upon request of the customer.

 

• There is a possibility to choose a policy between regular cleaning and waiting 24 hours before the room is available to a customer or meticulous cleaning and disinfection (e.g. with steam cleaner) of the most touched surfaces of the room and bathroom.

 

• The fabric surfaces, where any (e.g. upholstery), are cleaned with a steam device at a temperature of > 70° C.

 

• The staff complies with all hygiene rules when collecting dirty linen by using the appropriate personal protective equipment (special disposable apron over the uniform, gloves and mask).

 

• Used fabrics, bedding and towels are placed in closed, marked bags or sacks to be transported to the laundry facilities.

 

• Separation (marking) of areas of dirty and clean linen is performed.

 

• The carts for transporting the closed bags with the linen are disinfected after each use.

 

• Fabrics, bedding and towels are washed in hot circles (70^The C or more) with the commonly used detergents.

 

• In case the linen cleaning service is provided by an external partner, checks are performed on compliance with the required measures of proper receipt and delivery.

 

• It is ensured that the clean linen is maintained in a good and clean condition during their storage and transport to the use areas (rooms, restaurants, etc.)

 

Reception/ WC

• Antiseptic gel for use by the customers (fixed or non-fixed devices) is available at the reception desk as well as in shared WCs. The reception desk is also regularly disinfected.

 

• Reception desk is properly designed, with the addition of floor markings at a distance of two meters where the customers should stand, proper marking of distances in the waiting area, safe arrangement of furniture and proper queue management in order to reduce the time of waiting.

 

Health-regulated establishments

• For catering services and kitchens which include restaurants a la carte, buffet restaurants/ breakfast halls, indoor and outdoor bars, the health provisions as well as the EODY guidelines are applicable, as in force.

 

• Here, too, in addition to the above, the hand disinfection at the entrance and exit from each space (fixed or non-fixed devices) and the adoption of the basic measures to avoid the transmission of the coronavirus COVID-19 are applied by the staff.

 

• There are antiseptic solutions for the dry disinfection of the hands in all common areas (e.g. reception desk, shared WC) in fixed or non-fixed devices.

 

Swimming pools

• The maximum total number of people entering the pool at any given time will be one person per 5 sq.m of water surface.

Management of suspected COVID-19 case

• If a guest has symptoms compatible with the COVID-19 infection, the following apply:

 

1. The operation health manager contacts EODY IMMEDIATELY at +30 210 5212054 or the special four-digit number 1135 for the medical evaluation of the case.

 

2. If the patient is in urgent need of hospitalization, that is he/ she presents with a severe clinical picture, he/ she is transferred to the local health unit as a suspected COVID-19 case. If it is not possible to handle a COVID-19 case at the health infrastructure of the area, there must be a provision for transporting the patient (“EKAB” National Emergency Aid Centre, water ambulance, air ambulance) to the nearest health unit that can cope with it.

 

3. If the patient has a mild clinical picture, a sample for laboratory confirmation of COVID-19 is taken by the physician.

 

4. If the case is assessed as possible COVID-19 by the examining physician, the operation health manager contacts EODY IMMEDIATELY at +30 210 5212054 or the special four-digit number 1135 (24 hours a day) to report a suspected case and take instructions for dealing with it.

 

5. The patient with a mild clinical picture remains in his/ her room until the results of the laboratory test are announced.

 

6. During the above waiting period, the entrance of staff into the patient’s room is avoided, as long as there is no significant reason. If necessary, a staff member of the accommodation is advised to deal exclusively with the possible case.

 

7. The establishment physician and the staff that will enter the room of the suspected or later confirmed case must use high-protection personal protective equipment (masks, goggles, waterproof disposable robes). The same goes for the crew that will take over the cleaning of a COVID-19 patient’s room.

 

8. If confirmed as a COVID-19 case, the patient is transferred to the special quarantine hotel and later to a health facility that will accommodate patients with COVID-19 if the patient needs treatment. If not confirmed as a COVID-19 case, the patient is treated at the hotel with the instructions of the treating physician.

 

9. The patient is transported with a simple surgical mask and private means of transport.

 

10. If there is a companion of the patient (e.g. spouse) who wishes to stay by and take care of the patient, the companion should be given a simple surgical mask and advised to wash his/ her hands every time he/ she comes in contact with secretions of the patient (e.g. saliva) and definitely before the companion touches his/ her face or eats or drinks.

 

11. The patient’s contact details must always be recorded if consent is required for interventions when the patient is not able to communicate.

 

12. Used protective equipment (simple disposable surgical mask, gloves) should be discarded in a container and never used again.

 

13. After disposing the protective equipment, hands should be thoroughly washed with soap and water. It should be stressed that the use of gloves does not replace hand washing, which is a very important means of prevention.

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FEDERATION OF BUSINESSMEN IN TOURISM OF GREECE

 

INFORMATION MATERIAL FOR APARTMENT AND HOTEL GUESTS ON COMPLIANCE WITH SANITARY PROTOCOLS IN THE FRAMEWORK OF TAKING MEASURES AGAINST THE CORON COVID VIRUS – 19

 

Dear guests,

 

We welcome you to Irini Rooms

 

We would like to inform you that our accommodation units are adapted to special sanitary procedures, on the basis of which the tourist facilities function within the framework of taking measures in the fight against the COVID-19 corona virus, as prescribed by Article 1881/29.5.2020. Joint Decisions of the Ministries of Economy, health and tourism, (Official Journal 2084 II / 29.05.2020).

All employees in our accommodation units have undergone the necessary training to respect and implement sanitary procedures.

The accommodation facility has received a certified label "Health First" from the Ministry of Health, which is proof that sanitary procedures are followed.

We are making efforts to keep up with the new situation, caused by the COVID-19 coronavirus pandemic, therefore, we ask you to understand and implement measures to prevent the transmission of the COVID-19 virus.

We would like to inform you that this facility and the company do not bear civil liability towards any person, directly or indirectly associated with the COVID-19 coronavirus, since we adhere to special sanitary procedures and have a certified label "Health First" from the Ministry of Health (paragraph 5, member 60, The law 4688/24.05.2020.).

 

On behalf of the management in Irina Rooms we wish you a pleasant and safe stay!

 

 

GENERAL RULES

• In spaces where it is necessary, there are means for personal protection: mask (ordinary surgical mask or cloth mask) and disposable gloves.

 

• The company operates in accordance with the announcement of the Ministry of Health "Preservation of public health from the coronavirus SARS-COV-2 in water supply and sewerage systems".

 

• All employees in our company apply basic measures to fight the COVID-19 corona virus: hand hygiene, use of disinfectants, avoidance of handling, adherence to physical distance, avoiding touching the face with the hands and general measures related to maintaining personal and respiratory hygiene.

 

• He has been appointed as the responsible person in the facility …… , with the obligation to implement the plan and measures of sanitary procedures, as part of measures to combat the coronary virus COVID-19.

 

• The prescribed procedures are followed in accordance with the instructions of the Institute of Public Health, if a case arises that can be reasonably suspected to be infected with the COVID-19 virus.

 

• The employees of the facility use personal protective equipment, those means that are necessary.

 

• Employees who do not show symptoms of the virus do not come to work, and return to work is possible after passing a test that is negative. Also, if the employee came in contact with an infected person, he is obliged to stay at home. In these cases, the employee notifies his superior of the implementation of the action plan in case of suspicion that someone in the facility is infected.

 

• In order to preserve public health, the management keeps records of employees and all guests staying in catering units - name and surname, the country of origin, date of arrival and departure, contact information (Address, telephone, email), to enable communication in case any of the above was in direct contact with infected COVID-19, which can be determined later.

The General Rulebook on Personal Data Protection is also taken into account (GDPR) and all visitors are informed that records are kept to preserve public health.

 

• The company has special equipment - medical kit, in case there is a suspicion that one of the guests is infected, consisting of equipment such as disposable masks, disinfectants, antibacterial wet wipes for cleaning, apron, long-sleeved coat and laser thermometer.

 

• Measures to keep distance and avoid crowds during the check-in / check-out procedure are followed

 

• All key cards and keys are stored in a special box and disinfected before handing them over to the guests..

 

• The company has adjusted the working hours in such a way that between check in and

check out procedure there is a time period (check out do 11h i check in

from 3 p.m.). This time period is necessary, to be during it room

thoroughly cleaned, dezinfikovala i provetrila.

 

• Those who are not guests of the accommodation units are not allowed to enter the rooms.

 

• Special cleaning measures are carried out in case of an infected case, in accordance with instructions from the Institute of Public Health.

 

• Employees adhere to measures to prevent the transmission of coronavirus COVID-19 during working hours, smoking is prohibited, consumption of food and beverages, while the use of gloves is mandatory, masks (clerical or cloth), coats and closed shoes.

 

• Room cleaning was not frequent, in order to prevent the person in charge of hygiene from coming into contact with a potentially infected person, and thus in order to prevent the transmission of the virus. Bed linen and towels will not be changed daily, except at the request of the guest.

 

• There is a policy that offers the option of regular cleaning and waiting 24 hours before the room is handed over to the guest, as well as the option of thorough cleaning - disinfection (for example: steam cleaning) surface and bathrooms.

 

• Surfaces that are made of fabric, such as furniture, are treated with a steam apparatus at a temperature higher than 70 °.

 

• When sorting dirty bedding, employees follow sanitary rules and wear a special disposable apron over the uniform., gloves and a mask.

 

• All used bed linen and towels are stored indoors, marked bags or sacks, and thus are carried to the laundry.

 

• Rooms where clean and dirty laundry are stored separately are marked.

 

• Trolleys in which laundry is transported in closed bags are disinfected after each use.

 

• Laundry, bed linen and towels are washed with regular detergents at temperatures of 70 ° and above.

 

• If it is necessary to hire external associates for laundry and uniforms, control is carried out and delivery and collection measures are respected in accordance with the prescribed measures.

 

• We take care of the cleanliness of uniforms and laundry, as well as about their transport to the rooms, restaurants and other spaces, in accordance with the prescribed measures.

 

 

 

 

Reception / WC

• There is a disinfectant available at the reception as well as in the public toilets (fixed as in packaging). Also, the surfaces of the reception desk are regularly disinfected.

 

• The reception is designed in accordance with the measures to prevent the virus, with an indication on the floor that it is necessary to keep a distance from 2 meters, and the furniture is placed in a way to avoid the formation of queues and in an optimal way to regulate the waiting time for guests.

 

Stores of increased sanitary interest

• In places where food is prepared and served: in a la carte restaurants, buffet restaurants - buffet, indoor and outdoor bars, sanitary provisions and procedures are applied in the manner prescribed by the Institute of Public Health.

 

• In these places as well, hand disinfection is obligatory when entering and leaving (fixed disinfectants or packaging agents), as well as the implementation of measures to protect against the transmission of the COVID-19 coronavirus by employees.

 

• There are means for dry hand disinfection in the form of gels in all areas in fixed appliances or packaging (eg. at the reception, in public toilets).

 

 

Pools

• The largest number of guests who can stay in the pool at the same time is: 1 swimmer on 5 m2.

Measures in case of suspicion that the guest is infected with the COVID-19 corona virus

• If any of the guests show symptoms that indicate the COVID-19 corona virus, the following measures are applied:

 

1. The person responsible for the implementation of sanitary procedures immediately contacts the Institute of Public Health, by phone 210 5212054 ili 1135 to have the case evaluated by a physician.

 

2. If urgent hospitalization is necessary, due to the serious clinical picture of the patient, he is transferred to the nearest health facility, as a patient suspected of being infected with the COVID-19 coronavirus. In case there is no possibility for the nearest health institution to take adequate care of the patient, that is, if there are no sanitary conditions for its admission, in that case, it is obligatory to envisage the possibility of transporting the patient by ambulance or helicopter to the nearest institution adequately equipped for his admission..

 

3. If the patient has a mild clinical picture, the doctor takes a sample for laboratory testing to confirm the COVID-19 coronavirus.

 

4. If the doctor evaluates the case as possible infected with COVID-19, the person responsible for carrying out the sanitary procedures shall immediately contact the Institute of Public Health, by phone 210 5212054 ili 1135 (during 24h), to report a suspicion of an infected person and confirm instructions on further steps.

 

5. A patient with a milder clinical picture remains in his room, until the results of laboratory testing are disclosed.

 

6. During this stay, employees entering the patient's room are avoided, unless there is an important reason for it. If there is a need, one person is determined - employees, who will be in exclusive contact with the guest, who may be infected.

 

7. A doctor and hotel staff who will have access to the room where the guest is staying (when it is suspected to be infected or a guest when it is confirmed to be infected) are obliged to use high protection means, if what are masks, glasses, impermeable disposable coats. The same applies to employees who will maintain the hygiene of the room where the infected person is.

 

8. If it is confirmed that the guest is infected with the corona virus COVID-19, it is transferred to a special hotel that has the role of quarantine, and later to a sanitary unit where patients infected with the virus were cared for, if hospitalization is required. If the presence of the virus is not confirmed, the guest is accommodated in a hotel, with doctor's instructions on further steps.

 

9. The patient is transported wearing an ordinary surgical mask and in a private vehicle.

 

10. If there is an accompaniment to the patient, for example husband or wife, then an ordinary surgical mask is assigned to the escort, it is emphasized that it is necessary to wash hands every time they come in contact with the patient (or his saliva), and necessarily before consuming food, drinking or touching the face.

 

11. It is always necessary to take information about a close relative of the patient, in case consent is required for possible interventions, and the patient is unable to communicate.

 

12. Used sanitary ware (disposable surgical mask, glove) are disposed of in a rubbish bin, to prevent their re-use.

 

13. After disposing of the above accessories, hands are thoroughly washed with soap and water. It is emphasized that the use of gloves does not replace hand washing, which is a key prevention measure.